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Norton won't get rid of virus?

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Post Tue Jul 08, 2014 4:21 am#1
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quinn

Posts: 4
After installing what I thought was a Java update, I have a virus on my computer.

After running a full scan a few times with the Norton Antivirus on my computer, there seems to still a be a virus. I also used the Norton Power Eraser.

There usually isn't any problem until I get onto the internet. Then, I'm constantly being attacked and seeing a lot of pop-ups. This happens to both Firefox and Chrome.

Can anyone help me get rid of those pop-up viruses?

Post Tue Jul 08, 2014 8:44 am#2

Posts: 21
Sorry to hear that! I think some adware program just disguised as Java update and deceived you downloading it on your computer. One obvious symptom of getting adware programs is constant pop-up ads. Could you please check the corner of the ad banner to find any ads by ???

Post Tue Jul 08, 2014 8:45 am#3
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quinn

Posts: 4
I see it's "supra savings"!!!

Post Tue Jul 08, 2014 8:46 am#4

Posts: 21
quinn wrote:
I see it's "supra savings"!!!


This has been discussed before, see this thread. Hope it could help you too.

Post Tue Jul 08, 2014 8:47 am#5
Topic Starter

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quinn

Posts: 4
AaltoT wrote:
quinn wrote:
I see it's "supra savings"!!!


This has been discussed before, see this thread. Hope it could help you too.


Thanks for the link! I will post back if it helps!

Post Tue Jul 08, 2014 8:50 am#6
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quinn

Posts: 4
Hi, I followed the guide and it worked for me! Very fast removal!


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